Privacy Policy

1. Who we are

Tuwena is Africa's Connected Services & Business Platform. The public Tuwena website is operated by TANZACORE HOLDINGS COMPANY LIMITED, using the Tuwena brand.

For the purposes of applicable data-protection law, TANZACORE HOLDINGS COMPANY LIMITED is the controller of personal information collected through this website.

Contact: [email protected]

2. Scope of this policy

This policy applies only to the public Tuwena informational website, website analytics, and enquiries submitted through the website.

It does not govern the future Tuwena marketplace, mobile applications, bookings, payments, customer or business accounts, or other platform services. Separate notices and terms will apply when those services are introduced.

3. Website status

This website is provided for informational purposes. Tuwena is currently preparing for an initial pilot in Dar es Salaam, Tanzania. Information on the website reflects Tuwena's current direction and may evolve as the platform and related services mature.

4. Information we collect

Information you provide

When you contact us, we may collect:

• your name;
• your email address;
• your organisation or business name, if provided;
• the subject and content of your enquiry; and
• any other information you choose to include.

Please do not submit sensitive personal information through the contact form.

Information collected through website analytics

We use Plausible Analytics to understand overall website usage. Plausible operates without cookies and is configured to provide aggregated information such as page views, referral sources, device type, browser type, and approximate country-level location.

We do not use Plausible to track people across websites, build advertising profiles, or identify individual visitors.

Technical and security information

Our hosting, content-delivery, and security providers may process limited technical information needed to deliver and protect the website, such as IP address, request time, browser information, and security events.

5. Why we use information

We process information for the following purposes:

Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Marketing and pilot updates

Submitting an enquiry does not automatically subscribe you to marketing or general updates.

We will send optional Tuwena or pilot updates only where you have separately chosen to receive them. You may unsubscribe at any time using the method provided in the message or by contacting us.

We may still send messages necessary to respond to an enquiry you submitted.

7. Sharing information

We may share information only when reasonably necessary with:

• website hosting, security, email, form-processing, and analytics providers;
• professional advisers where required;
• public authorities where disclosure is required by law; or
• a successor organisation in connection with a lawful restructuring, merger, or transfer of the relevant business.

We do not sell personal information.

Service providers are expected to use information only for the agreed purpose and to protect it appropriately.

8. International processing

The website and related services may involve processing in Tanzania and in other countries where our service providers operate.

Where applicable law requires safeguards for an international transfer, we will use an appropriate lawful mechanism and take reasonable steps to protect the information.

9. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a working website policy:

• ordinary enquiries may be retained for up to 24 months after the last substantive contact;
• records needed for legal, security, or dispute purposes may be retained for longer where necessary;
• optional update preferences are kept until you withdraw consent or the information is no longer needed; and
• aggregated analytics information may be retained according to the analytics service configuration.

We may delete information earlier when it is no longer needed.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No internet-based service can guarantee absolute security.

11. Your rights

Depending on the law that applies to you, you may have rights to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion;
• request restriction of processing;
• object to certain processing;
• withdraw consent;
• request portability of information you provided; and
• complain to an applicable data-protection authority.

To exercise a right, contact [email protected]. We may need to verify your identity before completing a request.

Where Tanzanian law applies, you may also have the right to raise a complaint with the Personal Data Protection Commission of Tanzania. Where the GDPR applies, you may complain to the supervisory authority in the EU or EEA country connected with your residence, work, or the alleged infringement.

12. Children

This website is not directed to children, and we do not knowingly seek personal information from children through it.

A parent or guardian who believes that a child has submitted personal information may contact us to request its deletion.

13. Third-party links

The website may link to third-party websites. Their privacy practices are governed by their own notices, and we are not responsible for those websites.

14. Changes to this policy

We may update this policy as the website, our practices, or legal requirements change. The current version and effective date will be published on this page.

15. Contact

TANZACORE HOLDINGS COMPANY LIMITED
Operating the Tuwena brand
Email: [email protected]

See also: Terms of Use · Cookie Policy.